Our Promise
What you can always expect when you shop with MANDALAS.
Plain language, no hoops to jump through — these are the three promises we stand behind. Jump to whichever one brought you here.
* Free Size Exchange and the 100% Money-Back Guarantee are available for orders placed on wearemandalas.com and delivered to an address in Indonesia. Clearance and final-sale items aren't included. Ordered via Shopee, Tokopedia, TikTok Shop, Lazada, or Blibli? That follows the marketplace's own process instead. MANDALAS Elite Membership is open to everyone, everywhere.
Free to join, open to everyone, everywhere. Earn points on every purchase and unlock better prices as you go.
Be a Member, get these rewards:
Use at checkout.
How to Become Member
- Sign up — you automatically become a Silver Elite Member
- Earn points with every purchase
- 1 IDR spent = 1 Points
| Spending to earn 1 point | IDR 1.0 | ||
|---|---|---|---|
| Membership Tier | Silver Elite | Gold Elite | Platinum Elite |
| Min. point | 0 | 1,500,000 | 5,000,000 |
| Min. spending | IDR 0 | IDR 1,500,000 | IDR 5,000,000 |
| Product discount | 5% | 10% | 20% |
* Product discount applies to selected products — look for the “Member Price Available” label on each product.
Join Free — Become a MemberExclusive Member Price
Member price is applied automatically at checkout. View all member products →
Your tier badge appears on every eligible product page — the discount is already reflected in the price you see.
Know Your Membership
Your tier and points are always visible in your account. Sign in to see your status, track your progress, and view your saved items.
Your tier badge sits in the header, next to the account icon — visible on every page as you browse.
Open the menu from the top bar; your tier badge appears in the dropdown alongside your account links.
Best Deals Applied to Your Checkout
No code needed. Your member discount is applied automatically the moment you sign in.
Your tier discount is deducted per item and totalled as savings — no code required. The discount field stays free for your LOYAL20 welcome coupon.
Batik is chosen by eye and worn by size, and neither is easy to judge on a screen. If what you receive doesn't fit, you have three options — and you never have to explain which one you picked.
* Available for orders placed on wearemandalas.com and delivered within Indonesia — see the note under “Three Commitments” above. Ordering from outside Indonesia? Message us before you buy and we'll help you get the size right — we'd much rather spend ten minutes on that than have you receive something you can't exchange.
Timeframe & Conditions
- 3 business days from the day the courier marks your parcel as delivered to contact us and raise an exchange, return, or refund. After that we can't guarantee we can still process it.
- Hangtag still attached — the one condition we can't soften. A removed hangtag means we can no longer resell the item as new.
- Unworn and unwashed, in the condition you received it, with original packaging.
- Free of perfume, cosmetics, smoke, stains, or damage that occurred after you received it.
- Proof of order — a screenshot of your order confirmation email is enough.
Who Covers Shipping
We cover the standard courier rate. Prefer express, instant, or same-day service? Go ahead — you just cover the difference above the standard rate.
| Situation | Return shipping | Replacement shipping | Original shipping |
|---|---|---|---|
| Size exchange | MANDALAS | MANDALAS | Not refunded |
| Out of stock — exchange for another item | MANDALAS | MANDALAS | Not refunded |
| Defective, wrong, or missing item | MANDALAS | MANDALAS | Refunded |
| Change of mind — refund | MANDALAS | — | Not refunded |
| Express / instant / same-day service | Difference, customer | Difference, customer | — |
How to Request
- Reach our Customer Care team via live chat, WhatsApp, or Instagram — whichever you normally use.
- Have your order confirmation screenshot ready and tell us which item and what you'd like.
- Please wait for our confirmation before sending anything back — we need to log your request first.
- Once approved, drop the parcel at a courier counter or have us arrange pickup — either way, on us.
- For an exchange, your replacement ships once the original item reaches us — usually the same day it arrives.
Not loving it, for any reason at all? We refund you in full — no questions asked.
- Any reason, no explanation needed — change of mind counts.
- Contact us within 3 business days of delivery, and we refund you by manual bank transfer.
- You'll get back what you actually paid — after any member discount or coupon, not the listed price.
- Processed within 7 days of us receiving and inspecting the item back, usually sooner.
* Available for orders placed on wearemandalas.com and delivered within Indonesia. Clearance and final-sale items are excluded from change-of-mind refunds.
Good to Know
- One-time coupons, like a welcome code, aren't reissued after a refund.
- Any MANDALAS Elite points earned on that order are deducted back.
- Clearance and final-sale items are excluded from change-of-mind refunds — but if one arrives damaged, defective, wrong, or incomplete, you're still fully protected, same as any other order.
- Gift cards, custom orders, and bulk corporate orders aren't eligible.
- Available for orders placed directly on wearemandalas.com and delivered within Indonesia. Orders delivered outside Indonesia, or placed via Shopee, Tokopedia, TikTok Shop, Lazada, or Blibli, aren't included — though a damaged, defective, wrong, or incomplete item is always covered.
This page is a plain-language summary. Our Refund Policy (Bahasa Indonesia) is the full, binding version.
Frequently Asked Questions
Does this apply if I'm shipping outside Indonesia?
Not yet. Free Size Exchange and the 100% Money-Back Guarantee are for orders delivered within Indonesia — we don't yet have the return infrastructure to support them for orders shipped abroad. If an international order arrives damaged, defective, wrong, or incomplete, you're still covered. Ordering from outside Indonesia? Message us before you buy and we'll help make sure your size is right. MANDALAS Elite Membership is open to everyone, wherever you are.
I ordered through Shopee, Tokopedia, TikTok Shop, Lazada, or Blibli — does this apply to me?
No — orders placed through a marketplace follow that marketplace's own return process, not this page. This guarantee covers orders placed directly on wearemandalas.com.
Do I need to send an unboxing video?
Only if you're reporting a defective, wrong, or missing item — and if you don't have one, send photos and we'll work it out with you. A size exchange or a change-of-mind refund doesn't need one.
How long do I have to request an exchange or refund?
3 business days from the day the courier marks your parcel as delivered. After that we can't guarantee we can still process your request.
Will I get my full purchase price back?
You'll get back what you actually paid, after any member discount or coupon. One-time coupons, like a welcome code, aren't reissued, and any MANDALAS Elite points earned on that order are deducted.
Can I still use my member discount and exchange or refund an order?
Yes. Member pricing doesn't affect your exchange or refund eligibility — it only affects the amount refunded, since refunds are based on what you actually paid.
What about clearance or final-sale items?
Clearance and final-sale items are excluded from size exchange and change-of-mind refunds. If one arrives damaged, defective, wrong, or incomplete, you're still fully protected — that part never changes.
Our Story
MANDALAS is committed to empowering artisans directly through our circular sourcing model. Every purchase from MANDALAS uplifts local village economies and supports traditional Indonesian batik craftspeople.
We are a modern house of brands bringing batik and traditional wear to a new generation — home to MANDALAS, Mandalas Women, and Lohara.
Over the past five years, Mandalas Batik has become one of the fastest-growing fashion brands in Indonesian e-Commerce, consistently ranking as a Top Brand for batik and kebaya on Shopee and Tokopedia.
Terms and Conditions
- MANDALAS may change, modify, suspend, or terminate the membership program at any time.
- Membership is free and open to all nationalities and all shipping regions worldwide.
- Points are earned at 1 point per IDR 1 spent, calculated in IDR regardless of billing currency.
- Points are credited upon a completed, non-refunded purchase. Points from cancelled or returned orders will be deducted.
- Silver Elite status is granted immediately upon sign-up — no minimum purchase required.
- Gold Elite requires a minimum of 1,500,000 points (IDR 1,500,000 in cumulative spending).
- Platinum Elite requires a minimum of 5,000,000 points (IDR 5,000,000 in cumulative spending).
- Member discounts apply to regular-priced products and may not be combined with other promotional codes unless otherwise stated.
- Points hold no cash value and are non-transferable between accounts.
- Accounts found engaging in fraudulent activity may be suspended or terminated without notice.
- By joining, members agree to receive membership-related communications. You may unsubscribe at any time.
- Applies to orders placed directly on wearemandalas.com and delivered to an address in Indonesia. Both the Free Size Exchange and the 100% Money-Back Guarantee are unavailable for orders delivered outside Indonesia.
- You have 3 business days from the courier-recorded delivery date to raise an exchange, return, or refund request.
- Item must have its hangtag attached, be unworn and unwashed, in original packaging, and free of damage occurring after delivery.
- For defective, wrong, or missing-item claims, please include an unboxing video recorded from the moment the parcel is opened; if you don't have one, photos are accepted and we'll work it out with you. Size exchanges and change-of-mind refunds don't need a video.
- Refunds are sent by manual bank transfer, for the amount actually paid after member discounts and coupons, within 7 days of us receiving and inspecting the returned item.
- One-time-use coupons are not reissued after a refund, and MANDALAS Elite points earned on the order are deducted.
- Gift cards, custom orders, and bulk corporate orders are excluded.
- Clearance and final-sale items are excluded from size exchange and change-of-mind refunds, but remain fully covered for defective, wrong, or incomplete items.
- Orders delivered outside Indonesia are not eligible for Free Size Exchange or change-of-mind refunds, but damaged, defective, wrong, or incomplete items are always covered. Orders placed via Shopee, Tokopedia, TikTok Shop, Lazada, or Blibli follow that marketplace's own process — see the FAQ above.
- The policy published on the day you place your order is the one that applies to that order. These terms are in addition to, and do not limit, your rights as a consumer under Indonesian law.
- MANDALAS reserves the right to review, case by case, any pattern of use that shows clear evidence of bad faith — such as items worn and then returned — and will speak with the customer directly before making any decision.
- The Indonesian-language Refund Policy is the full, binding version of these terms.
